East Coast Community Lead
Mia Bragdon
Mia works with restaurants every week on POS, reservations, and front-of-house technology. She keeps the group’s answers practical and the promoters out.
A community of restaurant people
Run a restaurant? You shouldn’t have to figure it out alone.
Restaurant Owners & Managers is a free Facebook community where thousands of owners, GMs, and operators trade real answers on POS systems, technology, staffing, and margins. People who run restaurants, helping each other run them better.
Free to join. Membership requests are reviewed to keep the group operator-only.
Why operators stay
What you get inside the group
Everything is posted by and for people who actually run restaurants. Vendors don’t get to pitch you; they earn a spot in our vetted directory or they stay out.
01
Straight talk on POS and tech
Which systems hold up, which ones nickel-and-dime you, and what a fair setup actually costs. Real experiences from operators, not ad copy.
02
Operations that protect your margin
Labor scheduling, food cost, third-party delivery math, and the daily systems that separate profitable rooms from busy-but-broke ones.
03
Vendor transparency
Ask “is this quote fair?” before you sign anything. The group has seen every contract trick in the book.
04
Free guides and checklists
Opening checklists, tech-stack guides, and how-tos shared inside the group as they’re made. Members get them first, free.
05
A network that answers
Owners, GMs, multi-location operators, and hospitality tech people who reply because someone once did the same for them.
Your hosts
The people keeping this group useful
Mia and Guiseppi run the community day to day: welcoming members, keeping conversations useful, and pulling in real answers when a thread needs an expert.
West Coast Community Lead
Guiseppi Marzelli
Guiseppi grew up in the restaurant industry before co-founding OvationCXM in 2014. Since then, his team has completed 30,000+ onsite technology installations for brands including Toast, Square, SpotOn, and Lightspeed. In 2020, he co-founded VoyagesVC to invest in merchant technology.
On-site help, nationwide
Need hands on-site? We’ve got people across the US & Canada.
Through Voyages Services, the group’s members get access to a national field-services network for restaurants. Any POS, any hardware, any system — if it lives in your restaurant, we can cable it, install it, network it, or fix it, on-site.
Cabling
Clean drops and runs for terminals, printers, and access points.
Hardware
Terminals, printers, routers, and mounts installed at your location.
Networking Installation
Wi-Fi and wired networks that hold up on a full-house Friday.
On-Site Support
A technician at your door for installs, break-fix, and go-lives.
POS Setup
New systems staged, configured, and switched on, any platform.
Go-Live Days
Hands on deck for opening day, so service never skips a beat.
Vetted vendors, when you need one. The group keeps a short directory of companies reviewed for quality and fit, so a trusted answer is one click away.
Browse the DirectoryYour next shift is easier with thousands of operators behind you.
Join free. Ask anything. Get answers from operators who’ve been there.